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Showing posts from October, 2002

Awful banks

Awful banks
By Walter Ang
October 7, 2002
Philippine Daily Inquirer

When I got pick-pocketed earlier this year, I had to call two banks to have my ATM cards blocked. I was hoping I wouldn't have too much trouble doing so, but I guess I didn't hope hard enough. I called up Equitable-PCIBank first. The lady (I failed to get her name) who helped me was receptive and very quick. In less than five minutes, my card was blocked. I even asked her if she had the hotline number for another bank and she graciously looked for it, even if she didn't have to. I was very impressed and started feeling better already.

But when I applied for a replacement card at the Soler branch in Binondo, five days had already gone by and it still wasn't ready. I raised my voice and told them I wouldn't leave until they found out what was going on. As the guy in charge was making phone calls to the head office, one of the tellers started scowling (even though she wasn't handling my situation) …